Technical Software Trainer & Online Content Developer

The Software Training & Digital Learning Specialist is responsible for designing, delivering, and managing technical software training programs and digital learning solutions. The role focuses on software and system training, e-learning content development, Learning Management System (LMS) administration, and supporting digital learning initiatives to enhance employee capabilities and effective use of business systems for Sohar location.

• Deliver instructor-led, virtual, and hands-on training on business applications and software systems.
• Conduct training needs assessments and identify competency gaps.
• Design and develop e-learning modules, online courses, tutorials, videos, user guides, and assessments.
• Convert classroom training materials into engaging digital learning content.
• Manage and maintain training content and learner records within the LMS.
• Monitor learner progress, completion rates, and training effectiveness.
• Support users during software implementations, system enhancements, and digital transformation initiatives.
• Research and implement modern digital learning technologies and interactive learning methods.
• Develop multimedia and digital learning solutions using tools such as Synthesia or equivalent platforms.
• Prepare learning reports and dashboards using Power BI.
• Support digital solutions using Power Apps and Power Automate.
• Develop and maintain advanced Microsoft Excel and Access-based learning or business solutions.
• Gather stakeholder feedback and continuously improve training content and delivery.
• Ensure all training activities and digital learning solutions meet business requirements and relevant standards.

• Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, Educational Technology, Instructional Design, Learning & Development, or a related field.
• 5–8 years of relevant experience in software training, instructional design, e-learning development, or digital learning.
• Strong experience delivering technical and system-related training programs.
• Experience with Learning Management Systems (LMS).
• Experience with e-learning authoring and content development tools such as Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Synthesia, or equivalent.
• Experience in digital content creation, multimedia development, video editing, and online assessments.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Advanced knowledge of Microsoft 365 applications, particularly Excel and Access.
• Experience with Power BI, Power Apps, and Power Automate.
• Knowledge of programming languages and digital technologies is an advantage.
• Strong communication, presentation, facilitation, stakeholder management, problem-solving, and organizational skills.
• Excellent written and spoken English is required; Arabic is desirable.